Our service fees range from 30% to 35%, allowing owners to choose from a variety of services.

As an NWL owner, you can easily book stays at your home through our online owner portal provided by Streamline. This portal lets you view your home's reservations (and other helpful info) and make bookings for yourself or guests. Alternatively, you can reach out via call or text for assistance with your reservation.

Yes, we offer two cleaning options after an Owner stay: a full cleaning and an owner cleaning. The full cleaning is charged at 50% off the standard guest rate and is billed to your owner statement. If you prefer to clean the home yourself, we provide that option at a reduced fee. However, we require our staff to conduct an inspection, make any necessary touch-ups, and restock supplies to ensure consistent standards.

NWL is a comprehensive vacation rental management company. Our expert team handles all aspects of managing your vacation rental, including housekeeping, maintenance, marketing, and preparing your home for guest stays. We also collect and remit city, county, and state taxes on your behalf.

Homeowners’ payments are sent out on the 10th of each month for the previous month’s rental revenue, distributed via direct deposit. Along with your payment, you will find a detailed statement in your owner portal outlining rental income, service fees, and any maintenance charges. Additionally, a year-end statement will be available in your portal, and a 1099 form will be mailed for tax purposes.

Yes, we provide electronic locks that integrate with our software. Each guest receives a unique access code valid only for their stay. Owners can also have a master code that remains unchanged between stays.

To help our owners create a positive first impression and alleviate the headache that comes with linens and towels, we offer a Linen Program that provides an initial supply and ongoing replacements of high-quality whites, including bath towels, hand towels, washcloths, bathmats, bed linens (fitted/flat sheets and pillowcases), and kitchen towels.

Our revenue team within Beyond Pricing employs a combination of expert analysis, proprietary pricing software, and algorithms to set competitive rental rates based on market demand. We utilize dynamic pricing through Beyond Pricing, which adjusts rates based on supply and demand. We also establish minimum rates to ensure that your home has a floor rate it cannot drop below.

We prioritize marketing and promoting your home through various channels. This includes boosting our website, staylincolncity.com on Google, reaching out to our repeat customers, and listing your home on third-party booking platforms like Airbnb, Vrbo, and Booking.com. Our goal is to ensure that potential guests can easily find your property.

NWL automatically sends a text to guests after their stay, encouraging them to leave reviews on our website and other platforms. Our commitment is to continuously deliver exceptional experiences for our guests and reviews are a clear reflection of that missions progress.

Our team is available 24/7, 365 days a year to respond to emergencies, whether it’s a noise complaint, a guest lockout, or heating issues. We’ll dispatch a team member promptly to assist.

Yes, allowing dogs can boost your revenue by around 10%. This opens up a segment of the rental market, although there may be some additional wear and tear. The extra income from increased bookings typically outweighs any potential costs. Guests who bring dogs will incur an additional pet fee, which mostly goes to the homeowner. If any damage is caused by a pet, the guest will be held responsible.

The most requested amenity by guests on our website is a hot tub, which can increase revenue by approximately 20%. Other popular amenities include game rooms/tables, TVs, king beds, outdoor furniture, and bicycles.

Yes, if ever a payment is made towards your home you can expect to be paid.